Capitec bank transactions saga
Capitec Bank clients are furious over double transactions that happened from the early hours of Friday.
It is understood that Capitec Bank clients who use different accounts for transactions were the most affected.
#capitec I don’t remember waking up at 2:49am and doing a cash back at Shoprite …. kanti shoprite ayivuli ay 8am … I want my money back pic.twitter.com/ACtneeaGUz
— 🎀Strawberry Cheesecake🎀 (@Nyathi_Black) September 11, 2020
Capitec Bank clients received notifications that Cash purchases were made using their accounts.
However, Capitec Bank SA has assured it’s clients that they will be reimbursed.
We are aware of a technical issue between us & another bank that has caused Capitec clients who transacted on this bank’s card machines to be double deducted. Our IT team is working to rectify the issue. The transactions will be reversed within the next 24 hours.
— Capitec (@CapitecBankSA) September 11, 2020
Meanwhile, the Banks says it has identified the technical error and they are currently rectifying the technical glitch.
More info on issue: The double deduction was due to a technical issue by another bank & was outside of our control. We are taking this very seriously & are working with the responsible bank to swiftly rectify the issue. Again, we apologise for the inconvenience to our clients.
— Capitec (@CapitecBankSA) September 11, 2020
Nedbank recently released a statement that card transactions that were processed on Monday were re-processed in the early hours of Friday. Capitec cardholders who happened to use Nedbank card machines in South African Supermarkets including Shoprite were mostly affected. It is still unclear how many banks were affected by the transaction error.
Good day. We have picked up there has been a glitch where transactions for the 07/09/2020 had been duplicated which is currently being investigated by our teams. Our apologies for any inconvenience.
— Nedbank (@Nedbank) September 11, 2020
